TERMS AND CONDITIONS APPLICABLE
1. Application of terms:
Should you decide to enjoy the services we offer, these are the terms that will govern our relationship between “you” (the person who has “signed up”) and us (Margin Call Limited).
2. Provision of Services
Subject to these Ts & Cs, we will provide the services highlighted on our website page at www.margincallug.com
With regard to these Services we reserve the right to:
2.1 Introduce new services in addition to the ones listed whether or not we notify you;
2.2 Remove/ halt/ cease providing any of the services;
2.3 Change/ vary/ amend the mechanics of services;
2.4 Make/ amend or introduce new charges for our services with or without notice to you.
2.5 Refuse/ refrain from offering you our services if we consider your request out of scope or not within our power to deliver on our promise;
2.6 Determine or set limitations peculiar to you for the service that you desire to enjoy;
2.7 Suspend/ cease the provision of the services to you if you are suspected of criminal acts such as terrorism, money laundering or human trafficking inter alia.
2.8 Modify these terms and conditions from time to time with or without notifying you.
3. Using the Services
You recognize that any service by its nature is not fault- free and may from time to time be affected by matters outside the control of the Service Provider. To this end:
3.1 If we take your instructions and find that we are subsequently unable to deliver on our promise for reasons beyond our control, we will notify you within 24 hours of our realization of this position. Of course in order to do this you realize that:
3.1.1 Upon signing up for our services, we will require accurate contact information so that we can communicate with you;
3.1.2 Even if you are acting through a proxy or a representative, you will provide us with your full details and those of your representative;
3.1.3 You agree to maintain an open line of communication for the duration we are providing the services requested.
3.2 If we cannot provide the services:
3.2.1 For reasons caused by you or your intended beneficiary e.g. erroneous information, we shall retain the service charge to remunerate the work done and compensate for inconvenience suffered.
3.2.2 For reasons caused by ourselves e.g. negligence/ recklessness, we shall reimburse any of the service charge to cater for the inconvenience caused to you.
3.2.3 For reasons beyond both our controls e.g. force majeure, we shall retain the service charge to remunerate the work done and compensate for inconvenience suffered.
3.2.4 In both of the above instances, we shall refund any advance payment made by yourself for the services sought to be enjoyed e.g. if you want to pay school fees and the payment cannot be made, we will refund the money paid inclusive or less our service charge depending on the reason for the failure.
3.3 You are free to discontinue the enjoyment of our service provided we have not started acting on your instructions. We shall not be liable or reimburse you for work carried out as per your instructions.
3.4 Our working day begins at 8:00 AM and ends at 5:00 PM Monday to Friday, Saturdays 9.00 AM to 3.00 PM. We are open from 9.00 AM to 3.00 PM on public holidays apart from those in the religious category. Any service provided outside these hours/days will be subjected to a special charge.
4.1 Each service is charged differently depending on your requirements.
4.2 For any service to be enjoyed, you will be required to make an advance payment, including our service charge before we embark on the same.
4.3 Payment for our services must be through remittances to our designated accounts or money agents like Western Union and MoneyGram.
5. Limitation of liability
Our liability is limited to the amount disbursed by you for a particular service. To be perfectly clear, we will not be liable for any loss caused as a result of action or in-action, or that of your intended beneficiaries.
6. Protection of your data
We will not disclose any information about you unless the same is on your instructions or pursuant to a valid directive from a court of competent jurisdiction. In return, we expect that you divulge the detailed workings for our Services unless the same is pursuant to a valid directive from a court of competent jurisdiction or is contained on our website. We also insist that you do not represent us or act as our agent because this agreement does not create that kind of relationship between us.
7. Law & Jurisdiction
7.1 This agreement is governed by the Laws of Uganda.
7.2 If any difference/dispute arises out of this agreement that has failed to be resolve amicably, the matter shall be referred to arbitration by a sole arbitrator and the provisions of the Arbitration and Conciliation Act, cap 4 shall apply to the said arbitration, which shall be held in English in Kampala. The award of the Arbitrator shall be binding on us.
8. By opting to enjoy the services you are taken to have read and understood the terms contained herein and accept to be bound by the same without exclusion.